Refund policy

LightFlex Satisfaction Promise

At LightFlex, every piece is created with intention.

Rather than producing garments in bulk that sit on shelves, each item is crafted after your order is placed. This approach allows us to focus on quality, reduce unnecessary waste, and keep our collections thoughtful, purposeful, and meaningful.

We believe clothing should represent something deeper — faith, courage, and personal conviction.

Most importantly, we believe you should feel confident and respected when you shop with us.

That is why every purchase is backed by our 30-Day Satisfaction Promise on qualified returns.

If something is not right, we will make it right.

Order With Confidence

Before placing your order, we recommend taking a moment to:

• Review the product description carefully

• Check the size chart for the best fit

• Confirm colors, styles, and quantities

• Reach out to our team with any questions

We are always happy to help you make the right choice.

30-Day Satisfaction Promise

(Qualified Returns)

If your order arrives with an issue, you are protected.

Within 30 days of delivery, you may qualify for a replacement or refund if:

• Your item arrives damaged or defective

• You receive the incorrect item, size, or design

• There is a clear production or print error

• Your package is confirmed lost in transit

Simply contact us and our team will review your request promptly. If the issue qualifies under our policy, we will arrange a replacement or refund quickly and respectfully.

Our goal is simple: we want you to love what you receive.

Important Policy Notes

Because each piece is produced specifically for you after purchase, we cannot accept returns for:

• Incorrect size selection

• Changes of mind after an order is placed

• Minor color or placement variations (normal in garment production)

• Shipping delays caused by carriers or customs

We encourage reviewing sizing and product details carefully before ordering.

Processing Timeline

Once approved:

• Claims are reviewed within 3–5 business days

• Replacement items enter the regular production timeline (5–10 business days)

• Refunds are issued to the original payment method and typically appear within 5–7 business days

Need Assistance?

Please email our support team at:

info@lightflex.co

Subject line:

Order Issue – [Your Order Number]

Include:

• Description of the issue

• Clear photos of the item or packaging

• Your name and shipping address

Our team will respond as quickly as possible.

A Brand Built on Integrity

LightFlex is more than apparel. It is a social-impact brand created to inspire faith, confidence, and purpose through what we wear and how we live.

We believe business should be honest, fair, and rooted in values.

As Scripture reminds us:

“The Lord detests dishonest scales, but accurate weights find favor with Him.” — Proverbs 11:1

Integrity matters to us. Your trust matters to us.

Thank you for supporting a brand built on purpose.

— LightFlex